This week is the Civil Service Data Challenge final - here we meet the finalists.
Child Maintenance: Connecting datasets across government to improve levels of compliance for child maintenance payments
Meet the team
Alvin Dupre and Paul Wright, Child Maintenance, DWP
Kate Masri, Business Strategy, DWP
Jemma Bucknall, Criminal Investigator, Economic, Serious and Organised Crime Team, DWP
John Bullen, HMRC Transformation, HMRC
Bukola Feyisetan, HMRC Transformation, HMRC
Plus of course, Chris and Alexis Riddler from NTT
This is our core team but please note we’ve also worked with a range of other people across DWP and HMRC to develop our proposal.
Our idea is to access and use HMRC data to ensure that ‘Paying Parents’ in the Child Maintenance system are paying the correct amount to ‘Receiving Parents’.
Specifically, accessing self-employed assessment earning data directly from HMRC, as and when Child Maintenance agents need that information. This will avoid parents who are self-employed having to wait up to six weeks to have ‘change of income’ requests processed.
Our idea will save the agent time – especially if we can automate the process – which allows them to focus on other, more complex cases. Through increasing accuracy, reducing fraud, and resolving changes more quickly, our system will be fairer and we hope to build greater trust with our customers. We have also identified further opportunities for DWP to better utilise HMRC data.
Main motivations for entering Data Challenge 2023
Our motivations have all varied. Alvin, an agent in Child Maintenance put forward the initial idea. Seeing and hearing about the impact the service has on the families who use it, he was keen to find ways to deliver the service better.
For me (Kate) personally, I joined the Data Challenge for the opportunity to work with colleagues across the Civil Service on a project that went wider than my own organisation. Having moved from Policy to Business Strategy [creating the vision for how DWP transforms its services] last year, it also gave me the chance to be directly involved in a transformation project. Plus, I was also weirdly attracted to or intrigued by the Dragons Den style format!
Submitting the entry
I (Kate) heard about the Data Challenge at CS Live and put my name forward to work in one of the teams. It was Alvin who submitted some ideas for better utilising the data we already get from HMRC and also potentially gathering additional data.
Coming together as a brand new team we had to go through the forming and norming stages etc. We grew into a great team by sharing our skills and interests to maximise those. In-person sessions have really helped, as has pulling in wider expertise to support us. We work well together as we all bring different skills and perspectives. For example, John’s knowledge of both HMRC and DWP digital systems has been invaluable. We’re sometimes guilty of getting stuck in the weeds, but we coalesce around our aims to make things better for our colleagues and customers, as well as sharing our longer term transformational goals for how DWP and HMRC could work better together.
The experience so far
I’ve (Kate) enjoyed working on a new challenge with a new team. It’s sometimes been tough alongside other work pressures but we’ve stepped in and supported each other. We’ve been able to make changes to the processes our agents use and are now embedding that change. It’s really satisfying to have made a difference already – alongside our wider ambitions to better share data.
We felt well-rehearsed for the semi finals but once the mics were clipped on the nerves really kicked in! We’re really excited to be in the final and have been telling all our colleagues. For Alvin and Paul in operational roles it empowered and enabled them to make a difference, to put forward solutions and make changes.
Register to attend the Civil Service Data Challenge Final on 23 March.
Comment by Gary Wignall posted on
Well done to all who have worked so hard on this fantastic initiative especially Alvin Dupre and Paul Wright who initiated the idea and have really put everything into this to help get the right results for receiving parents in some of our most complex cases. Best of luck to you all for the final but whatever happens you have all absolutely smashed this 🙂
Comment by Anya Francis MBE posted on
fingers crossed and good luck - this is a great initiative that drives a quality service to the customer and reduces cost in the service. Excellent work.