Please note this page will be regularly updated, so please check back to get the latest information nearer the time.
Last updated: 18 March 2024
We’re delighted to share that Services Week is returning for the sixth time this year and will be taking place from 18 to 22 March 2024. Services Week is an annual event series run by the Government Digital and Data community for people working in the UK public sector.
Services Week 2024 aims to:
- Show the excellent work of the past year from the public sector
- Connect with people across organisations, join up policy and operations, to develop and deliver great public services across channels
- Help people from the public sector develop skills and knowledge to improve public services and the underlying systems
- Showcase technology that can help deliver better public services.
The line up:
| Monday 18 March | 09:00 to 09:15
The importance of good team onboarding to build good services - Marianthi Vezertzi, Katherine Tyte, Sarah Stokes run by NHS England 10:00 to 12:00 Introduction to Service Design (AM) run by HMRC 11:00 to 12:00 Welcome to Services Week run by the Central Digital and Data Office 12:00 to 13:00 What happens to your personal data if you lose mental capacity? Making the case for Data Lasting Power of Attorney run by the Ministry of Justice 13:00 to 13:15 AI Governance and Sustainability with Ishmael Burdeau run by the Department for Work and Pensions and NHS England 13:00 to 15:00 Introduction to Service Design (PM) run by HMRC 13:30 to 15.00 14:00 to 14:30 A Department for Education approach to Journey Management, joining up the customer experience run by the Department for Education 14:00 to 15:00 The Importance of Evaluating Performance of Digital Services: DBT Case Study run by the Department for Business and Trade 15:00 to 16:00 Website and service design challenges in local gov programmes run by Birmingham City Council 16:00 to 16:30 Output over Process: Designing in Alpha - Charlie Fountaine, Kaitlin Davella run by the Department for Environment, Food & Rural Affairs |
| Tuesday 19 March | 08.45 - All day
One Team Gov breakfast and co-working in Manchester run by One Team Gov North 09:00 to 09:15 Capturing reasonable adjustments from users - Ros Boyes, Molly Blackburn and Sreya Pokkali run by His Majesty's Courts and Tribunal Service and NHS England 09:00 to 10:00 What Green Digital Policy can learn from Digital Accessibility Policy? run by the Department for Work and Pensions and CivicActions 10:00 to 10:30 Our Companies House Campus and our Service Delivery Manual run by Companies House 10:00 to 12:00 Introduction to Service Design (AM) run by HMRC 12:00 to 13:00 #ServicesWeek in the ether run by the Ministry of Justice 13:00 to 13:15 Admin are users too: designing for internal users (as part of HMCTS reform) - Jummy Alabi and Hannah Jump run by His Majesty's Courts and Tribunal Service and NHS England 13:00 to 14:00 Book and manage a service assessment service run by the Department for Education 13:00 to 15:00 Introduction to Service Design (PM) run by HMRC 12:00 to 16:00 Be a service designer for (half) a day run by the Intellectual Property Office (the in-person event is open to IPO staff only) 14:00 to 15:00 How to minimise the carbon footprint of a digital service run by the Department for Work and Pensions and Posetiv 14:00 to 15:00 Product teams - show and tell - lightning talks run by Birmingham City Council 14:00 to 15:00 How an agile Civil Service CI squad's shared ownership is delivering value by the Intellectual Property Office 15:00 to 15:45 Designing with policy: a DCMS case study run by the Department for Culture, Media and Sport 15:00 to 16:30 Let’s Talk About Design and AI run by the Government Digital Service (GDS) [fully booked] |
| Wednesday 20 March | 09:00 to 10:00
The future of technology, and what this could mean for public sector services run by BCG 10:00 to 12:00 Introduction to Service Design (AM) run by HMRC 10:30 to 11.15 Defining service patterns at DWP run by the Department for Work and Pensions 12:00 to 12:45 Content inventory and rolling audits: The future is here and it’s slightly better than a spreadsheet run by Department for Business and Trade 13:00 to 13:15 Bringing language inclusion earlier into the design process - Abbie Foxton run by HMRC and NHS England 13:00 to 14:00 Designing services for prison staff: lessons learned and opportunities for cross-gov collaboration on internal services run by the Ministry of Justice 13:00 to 15:00 Introduction to Service Design (PM) run by HMRC 14:00 to 15:00 14:00 to 15:00 Universal barriers in design run by the Department for Education 15:00 to 16:00 “Offline and overlooked”: Why you need to design for non-digital users too run by the Department for Education and Age UK 15:00 to 16:00 Designing for Policy Success: Winning Stakeholder Support in Uncertainty run by the Department for Energy Security and Net Zero and TPXimpact |
| Thursday 21 March | 10:00 to 11:00
How user centred are you? run by the Department for Education 10:00 to 11:00 Helping users to Exit a Page quickly run by the Government Digital Service (GDS) 10:00 to 12:00 Introduction to Service Design (AM) run by HMRC 11:00 to 12:00 Trustworthy AI and transparency in the public sector - delivering on the Algorithmic Transparency Recording Standard run by the Department for Science, Innovation and Technology (link to follow) 12:00 to 12:40 Improving complex taxonomies in local government settings run Westminster City Council 13:00 to 13:30 (Closed/Inner/Open) source - what does it mean for HMG services run by the Central Digital and Data Office (link to follow) 13:00 to 13:30 The changing role of a service designer; Arms length co-design run by the Scottish government 13:00 to 13:45 Spend control with a smile - embedding support at the spend control gateway to enhance digital thinking in policy run by the Department for Levelling Up, Housing and Communities 14:00 to 15:00 GOV.UK One Login user segmentation run by Government Digital Service (GDS) 14:30 to 15:30 Top75 Services: What Makes a 'Great' Service? run by the Central Digital and Data Office (CDDO) 15:00 to 15:40 Unlocking content design success - mastering your style and formatting run by the HM Courts and Tribunals Service 15:00 to 15.45 HMRC Introduction of Forms Assessment Activity run by HMRC 15:00 to 16:00 Cross-government tools and collaboration: a show and tell run by the Department for Education and the NHS 15:00 to 16:00 A register of trusted digital identity service providers: combining policy with user-centred design run by the Department for Science, Innovation and Technology 15:00 to 16.30 Trauma-informed design: passing trend or new aspect of accessibility? run by the Department for Education and the Ministry of Justice |
| Friday 22 March | 09:00 to 16:30
Greener services hack day run by the Department for Environment, Food and Rural Affairs 10:00 to 10:30 Low code, no code HMG Usage Guidelines run by the Central Digital and Data Office 10:00 to 10:45 Implementing automation with a human centred approach run by Birmingham City Council 10:00 to 10:45 User Research - Reflections on a Diary Study run by HMRC 10:30 to 11:15 Inclusive Design & Accessibility Lean Coffee run by the Government Digital Service (GDS) 11:00 to 11:30 Leadership as a Service - Agile principles for the development of user centred guidance in central government run by the Central Digital and Data Office (link to follow) 11:30 to 12:30 Designing whole services part 4 - Taking Action run by the Department for Education and the Department for Environment, Food and Rural Affairs 12:00 to 13:00 How did I get here? Journeys into digital delivery run by the Department for Science, Innovation and Technology 13:00 to 13:30 Financially Efficient Cloud Usage across HMG (FinOps) run by the Central Digital and Data Office 13:00 to 14:00 How to use the Lean UX canvas for evidence-based ideation run by the Department for Education 13:00 to 15:00 GDS Open Show and Tell run by the Government Digital Service (GDS) 14:00 to 15:00 Lean coffee session for Service Designers: come and chat about service design run by the Department for Education |
It’s not too late to showcase your work at Services Week 2024, read how you can get involved in the Services in Government blog.
If you have any questions about Services Week 2024 please get in touch.
We look forward to seeing you there!
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