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Louise Petre - Head of User Research, GDS

GDS’s user research on AI in government

A person typing on a laptop with holographic icons related to artificial intelligence (AI) appearing above the keyboard. The central icon displays 'AI' prominently, surrounded by other icons including a bar chart, a lock, a speech bubble, a cloud with connected dots, and a human profile. The background is dark, highlighting the bright holographic elements.

Our user research into AI and generative AI across the public sector has helped us understand how colleagues view and interact with these technologies, including their aspirations, concerns and current usage patterns